Responsible Gaming

Responsible gaming is the principle that gambling should remain a voluntary, enjoyable form of entertainment, never a way to solve financial problems or cope with stress. On this Holland information page hosted on holandi.com, we explain how to recognise risks, use practical tools and seek help when needed so that your decisions stay conscious and informed. Although Holland Casino N.V. holds a licence from the Dutch regulator Kansspelautoriteit (KSA) and is not licensed by the UK Gambling Commission (UKGC), UK-based visitors can still use this information to reflect on their own play and choose safer options with UK-licensed operators. Our aim is to support you with clear information, early-warning signs and access to professional assistance so you can set limits, take breaks and, where necessary, stop gambling altogether.

Risk Awareness

Gambling involves financial and psychological risks. Understanding early warning signs helps you pause and reassess your behaviour before harm develops. This applies whether you gamble online with a KSA-licensed operator in the Netherlands, visit land-based casinos abroad, or play with UKGC-licensed brands in the UK.

Common Warning Signs

• Increasing the frequency or stakes of bets, chasing losses or depositing more than you planned.
• Thinking about gambling when you are at work, at school or with family, or feeling restless when you cannot play.
• Hiding gambling from partners, family or friends, or feeling guilty and ashamed after playing.
• Using gambling to escape problems, unpleasant emotions, loneliness or debt.
• Borrowing money, selling belongings, using credit cards or overdrafts to fund gambling.
• Missing work, studies or important obligations because of gambling sessions or fatigue.

Quick Self-Assessment Test

Read the statements below and honestly consider whether they apply to you "often", "sometimes" or "never". If you answer "often" or "sometimes" to several items, we strongly recommend speaking to a professional support service such as GamCare or Gambling Therapy.

• I spend more time or money gambling than I intend to.
• I have tried to cut down or stop gambling but find it difficult to do so.
• I gamble to relieve stress, sadness, boredom or other uncomfortable feelings.
• My gambling has caused arguments or problems with people close to me.
• I have borrowed money, used credit or fallen behind on bills because of gambling.
• I follow gambling websites, apps or social media even when I have promised myself a break.

If you recognise yourself in these patterns, consider setting strict limits, taking a formal time-out or self-exclusion, and contacting a specialist service listed in the Support Resources section.

Limits & Tools

Effective limits turn intentions into enforceable boundaries. Licensed operators in both the Netherlands (under the KSA licence 1610/01.247.166) and the UK (under UKGC rules) are expected to offer tools such as deposit limits, loss limits and time-outs. If you lawfully access Holland Casino's Dutch platform or any other regulated site, use these features proactively rather than waiting for problems to arise.

Deposit Limits (Daily, Weekly, Monthly)

1. Locate the limit settings: After logging in, go to your account area, typically labelled "My Account" or "Responsible Gaming" / "Safer Gambling". Look for options such as "Deposit limits" or "Limits & controls".
2. Choose timeframes: Set separate limits for daily, weekly and monthly deposits. For example, a daily limit of €20, a weekly limit of €60 and a monthly limit of €200 (or equivalent in GBP with your UK bank, noting possible FX fees of around 2 - 3%).
3. Enter realistic amounts: Base limits on money you can afford to lose after essential expenses. Never extend limits to chase losses, and remember that UK banks may block gambling transactions (MCC 7995), especially cross-border payments to EUR accounts.
4. Confirm and wait for effect: Once submitted, decreases usually take effect immediately, while increases often apply only after a cooling-off period (for example 24 hours or more) under responsible gambling rules.

Time Spent Limits and Session Timers

• Many regulated platforms allow you to set maximum session durations (for example 30, 60 or 120 minutes). Configure these in the same "Responsible Gaming" section.
• When the limit is reached, you will be automatically logged out or prompted to end the session, reducing the risk of long, unplanned play.
• Combine session limits with regular breaks away from the screen, food and sleep, especially if you are gambling online late at night or from the UK in a different time zone.

Enabling Short Breaks ("Time-Out")

1. Open the Time-Out option: In your account, look for "Time-Out", "Short break" or similar. This is different from permanent self-exclusion.
2. Select a duration: Choose a pause such as 24 hours, 48 hours or up to 72 hours. Some operators offer custom periods (for example 7 or 30 days).
3. Confirm your choice: Read the confirmation message carefully. During the time-out you will not be able to place bets; marketing communications should be limited.
4. Use the break constructively: Review your finances, speak with someone you trust, and consider contacting a helpline if you feel strong urges to return early.

For UK residents, these tools should always be available on UKGC-licensed sites. If you do not see them, reconsider using that operator.

Self-Exclusion

Self-exclusion is a stronger, legally backed measure designed for people who feel unable to control their gambling. It restricts access for a minimum period and may trigger additional support from operators and regulators.

Account-Level Self-Exclusion (Online Casinos)

1. Find the self-exclusion section: After logging into your account, go to "My Account" > "Responsible Gaming" or "Safer Gambling" and select "Self-Exclusion". This exists on most regulated platforms, including those licensed by the KSA and UKGC.
2. Choose the exclusion period: Common options range from 6 months to several years, with the option for an indefinite or lifetime ban. Select the period that realistically matches your need to stop, not your desire to gamble again soon.
3. Read the consequences: Carefully review the information about what will happen: you will not be able to log in, place bets or usually open new accounts with that operator. Pending bonuses are forfeited and you may not be able to withdraw remaining balances after a certain point, subject to the operator's terms and applicable law.
4. Confirm your decision: You may be asked to tick checkboxes or re-enter your password to confirm. Once activated, the exclusion cannot normally be cancelled before the minimum period ends.

Multi-Operator Self-Exclusion and National Registers

• UK - GamStop: For online gambling in Great Britain, register free with GamStop (gamstop.co.uk) to block your access to all participating UKGC-licensed online operators for 6 months, 1 year or 5 years. This is strongly recommended for anyone in the UK who struggles to control online gambling.
• Netherlands - Cruks: If you visit Holland Casino's land-based venues or other Dutch casinos, you can request registration in the national exclusion register (Cruks). Once registered, you will be blocked from all KSA-licensed land-based and online gambling in the Netherlands.
• Other countries (e.g. Spain - RGIAJ): Many jurisdictions operate similar schemes (such as the Spanish RGIAJ). UK residents who travel should check local rules and consider self-exclusion in those markets as well.

Practical Consequences and Refunds

• During self-exclusion, you should not be able to log in, deposit, wager or usually withdraw funds, except as permitted by the operator's terms and regulatory rules.
• Operators may retain some or all remaining balances, particularly bonus funds, and must follow local law. Do not treat self-exclusion as a way to recover losses.
• Attempting to circumvent self-exclusion (for example by opening new accounts, using different details or playing via unlicensed sites) undermines your protection and may breach terms.

Support Resources

Professional, confidential support can significantly improve your chances of regaining control. The organisations and tools below operate independently from holandi.com, Holland and Holland Casino N.V. and specialise in helping people affected by gambling.

Local Support for the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 from anywhere in the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential emotional support, practical advice and referrals to local treatment services in English.
• GamCare Online Services: Live chat, moderated forums and structured treatment options for people who gamble and affected others. Visit gamcare.org.uk for details.
• NHS Gambling Services: The NHS operates specialist problem gambling clinics in England and other regions. Speak to your GP or visit nhs.uk and search for "gambling addiction support".
• Young People (11 - 24): Organisations such as the Young Gamers and Gamblers Education Trust (YGAM) provide education and signposting for young people and families concerned about gambling-like behaviours.

International Support Organisations

These services typically maintain strict confidentiality and may allow anonymous contact. They offer online chats, forums, email support and in-person meetings for people from many countries, including the UK and the Netherlands.

Self-Exclusion Schemes by Country

• United Kingdom - GamStop: Free online self-exclusion for most UKGC-licensed online operators. Coverage and rules are set by British regulations; holandi.com and Holland do not operate gambling services and are not part of GamStop.
• Netherlands - Cruks: Central register covering all KSA-licensed land-based and online casinos, including Holland Casino N.V. (licence 1610/01.247.166). Registration can be requested online or at Dutch venues.
• Spain - RGIAJ: The Spanish General Directorate for the Regulation of Gambling (DGOJ) maintains a national self-exclusion register (RGIAJ) that blocks access to licensed online gambling in Spain.

Blocking Software and Financial Protections

• Device-Level Blocking: Tools like Gamban and BetBlocker can be installed on computers and mobile devices to restrict access to gambling websites and apps, including many offshore sites.
• Bank-Level Controls: Many UK banks allow you to block gambling transactions or set merchant-specific limits. This can be especially important when dealing with cross-border payments to EUR accounts or payment methods such as iDEAL, Trustly or cards used on foreign sites.
• Spending and Debt Advice: Free UK services such as StepChange Debt Charity and Citizens Advice can help you assess your financial situation, manage debts and plan repayments.

Family and Friends Support

• Many of the organisations above offer dedicated support for affected family members and partners, not only for the person who gambles.
• Forums and group meetings (including GamCare forums, Gambling Therapy groups and Gamblers Anonymous / Gam-Anon meetings) allow you to share experiences and coping strategies in a safe environment.

All these services aim to protect your privacy while helping you understand your options. They are independent from holandi.com and Holland Casino N.V., and seeking their help does not affect your legal rights or immigration status.

Help for Family

Gambling problems rarely affect only one person. Partners, parents, children and friends often carry emotional and financial burdens. If someone close to you may have a gambling problem, you can play a key role in encouraging safer decisions while also protecting yourself.

How to Talk to Someone About Their Gambling

• Prepare and choose a calm moment: Think about specific behaviours that worry you (missed bills, secrecy, mood changes) and choose a private, calm time to talk, not immediately after a loss or argument.
• Use supportive language: Focus on your feelings and concerns rather than accusations. For example, "I'm worried because I've noticed..." rather than "You are ruining everything".
• Listen actively: Allow the person to speak without interruption. Denial and defensiveness are common; avoid debating individual bets and instead return to overall patterns and consequences.
• Set clear boundaries: You can be supportive without accepting further debt, lies or aggression. Explain what you can and cannot do (for example, not lending more money) and stick to those limits.

Engaging Them in Support

• Encourage them to take the self-assessment in the Risk Awareness section or tools provided by GamCare or Gambling Therapy.
• Offer to sit with them while they contact the National Gambling Helpline (0808 8020 133) or start an online chat with Gambling Therapy.
• Discuss practical steps such as setting deposit limits, activating time-outs, registering with GamStop or requesting inclusion in national registers like Cruks if they gamble in the Netherlands.

Support for You as a Family Member

• Family support groups: Online forums and chats run by GamCare, Gambling Therapy and Gam-Anon provide spaces to share experiences and receive emotional support.
• Professional counselling: Consider speaking to a psychotherapist, counsellor or GP about the impact of the gambling problem on your mental health. NHS and charitable providers may offer free or low-cost services.
• Financial and legal advice: Organisations such as Citizens Advice and StepChange can help you understand your rights regarding joint debts, housing and credit files.

Remember that you are not responsible for another person's gambling decisions. Seeking help for yourself is a sign of strength, not disloyalty.

Operator's Commitment

holandi.com and the Holland page provide information only and do not offer gambling services. Holland Casino N.V., which operates under KSA licence 1610/01.247.166 for the Dutch market, and UKGC-licensed operators serving UK residents are expected by their regulators to apply robust safer-gambling controls. The principles below describe the standards we promote and expect from licensed operators.

Internal Risk Checks and Behaviour Analysis

• Monitoring play patterns: Operators should analyse data such as the frequency and duration of sessions, stake sizes, deposit patterns and game choices to identify behaviour associated with increased risk (for example, rapid increases in deposits, frequent late-night play, repeated failed deposits or chasing losses).
• Affordability and source-of-wealth checks: Where spending is unusually high, especially via cross-border payments or large SEPA transfers from non-Dutch IBANs, operators may request additional documents (income, savings, business records) to ensure gambling is affordable and compliant with anti-money-laundering rules.
• Automated alerts and interventions: Systems should generate alerts when thresholds are reached, triggering pop-up warnings, enforced breaks, or rules that prevent further deposits or wagers until the situation is reviewed.

When Support May Contact You

• Customer support or responsible gaming teams may contact you if they detect sustained high-risk patterns, such as rapidly rising losses, long continuous sessions, unusual card use or frequent attempts to bypass limits.
• They may offer information on limits, time-outs and self-exclusion, suggest contacting support services like GamCare, or require you to set stricter limits as a condition of continued play.
• In more serious cases, they may restrict or close your account, cancel bonuses or impose mandatory exclusions, even if you have not requested them. This is intended to protect you and comply with regulatory duties.

For UK residents, always prioritise operators that clearly explain their safer-gambling policies, display a valid UKGC licence number, participate in GamStop and provide transparent contact options for responsible gambling queries.

Updates

Responsible gambling standards, national regulations and the operational status of Holland Casino N.V. and other operators can evolve. holandi.com therefore regularly reviews the Holland responsible gaming content to reflect current information about regulators such as the Kansspelautoriteit (KSA) and the UK Gambling Commission (UKGC), as well as best-practice guidance from organisations like GamCare.

How We Notify You of Changes

• On-page updates: Substantive changes to this responsible gaming information will be reflected directly on this page, including revisions to support contacts, tools and legal notes.
• Website notices: Where appropriate, we may display banners or notices on holandi.com drawing attention to significant updates to safer-gambling content.
• Email or newsletter: If you subscribe to updates from holandi.com, we may include responsible gaming information and changes in periodic communications.

Last updated: 20 January 2026.

Contact & Feedback

If you have questions about the information on this Holland responsible gaming page, or if you wish to provide feedback on how we can better support safer gambling practices, you can contact holandi.com using the details provided on our main website.

Responsible Gaming Contact Channels

• Email: Please use the dedicated responsible gaming contact option available via the "Contact" or "Support" section on holandi.com and clearly state "Responsible Gaming" in the subject line.
• Telephone: Where a customer support telephone number is provided on holandi.com, you may use it to ask for guidance on responsible gaming information and to be signposted to appropriate external support services in the UK or the Netherlands.

Feedback and Self-Control Requests

• Use the online contact or feedback form (where available on holandi.com) to:
  • Request clarification about the tools and measures described on this page.
  • Ask for help in finding professional support services in your region.
  • Suggest improvements to our responsible gaming information.
• Do not send sensitive documents (such as identity documents or bank statements) to holandi.com, as we are an informational platform and not a gambling operator.

For urgent help related to gambling behaviour, we strongly recommend contacting the National Gambling Helpline (0808 8020 133 in the UK) or another professional service listed in the Support Resources section, rather than waiting for a response to an online enquiry.